Welcome to Our Privacy Policy

At Earthly Angels Home Care LLC, protecting your privacy isn’t just a legal requirement—it’s a fundamental part of how we care for people. This policy explains what information we collect, how we use it, and the choices you have about your personal data.

Our Contact Information:
7 N. Bernice Avenue
Baltimore, MD 21229 STE 4
Phone: 1 (866)-6 EARTHLYA
Email: info@earthlyangelscare.com
Website: www.earthlyangelshomecare.com

Important Distinction: This Privacy Policy covers how we handle website visitor information. For details about how we protect your health information during care services, please request our separate HIPAA Notice of Privacy Practices by calling 1 (866)-6 EARTHLYA.

What Information We Gather

When You Contact Us or Register

If you reach out for care services or create an account on our website, we collect:

  • Basic contact details: name, address, phone number, email
  • Background information: age, date of birth
  • Emergency contacts
  • Care-related information: medical needs, insurance details
  • Details about what kind of support you’re seeking

Information Collected Automatically

Our website automatically gathers technical data to improve your experience:

  • Device and browser information (type, version, operating system)
  • How you navigate our site (pages visited, time spent, clicks)
  • Your IP address and approximate geographic location
  • Screen resolution and device identifiers

This technical data helps us ensure our website works smoothly across different devices and browsers.

How We Use Your Information

To Provide Care Services

Your personal and health information allows us to:

  • Evaluate whether our services match your needs
  • Develop personalized care plans
  • Schedule caregivers and coordinate services
  • Communicate with your doctors and healthcare team (with your permission)
  • Handle billing and insurance claims
  • Keep accurate records as required by law

To Improve Our Website and Services

We use website data to:

  • Make our site easier to navigate
  • Fix technical problems
  • Understand which services interest people most
  • Respond to questions and service requests
  • Send helpful information (only with your permission)

To Stay Connected (With Your Permission)

If you opt in, we may send:

  • Email newsletters with care tips and updates
  • Text message appointment reminders
  • Information about our services
  • Responses to your questions

You can always opt out—we explain how below.

Cookies and Website Tracking

What Are Cookies?

Cookies are small files stored on your device that remember your preferences and help websites function better. We use several types:

Essential Cookies: Required for basic site functions like security and navigation
Preference Cookies: Remember your settings and choices
Analytics Cookies: Help us understand how people use our site
Marketing Cookies: Allow us to show relevant ads on other websites

Third-Party Tools We Use

We work with partners like Google Analytics and social media platforms to:

  • Understand website traffic patterns
  • Show our ads to people interested in home care
  • Measure whether our marketing is effective
  • Improve overall user experience

These partners may track your activity across multiple websites using their own cookies and technologies.

How to Control Cookies

Through Your Browser:
Most browsers let you block or delete cookies through their settings menu. Look for “Privacy” or “Settings” in your browser.

Opt-Out Tools:

  • Digital Advertising Alliance: optout.aboutads.info
  • Network Advertising Initiative: optout.networkadvertising.org
  • Google Analytics: Use their browser add-on at tools.google.com/dlpage/gaoptout

Important Note: Blocking cookies may prevent some website features from working properly.

Do Not Track Signals

Currently, our website doesn’t respond to “Do Not Track” browser settings. We’re monitoring industry standards as they evolve.

Text Messaging Terms

What Messages You Might Receive

When you provide your mobile number and consent to texts, you may receive:

If You’re a Client or Family Member:

  • Appointment confirmations and reminders
  • Care schedule updates
  • Important service notifications
  • Requests for documentation

If You’re a Job Applicant:

  • Application updates
  • Interview scheduling
  • Onboarding instructions

Message Details

  • Frequency: Depends on your service needs (typically 2-10 messages per month)
  • Cost: Standard message and data rates from your carrier apply
  • Carriers: Works with all major U.S. carriers

Your Control

To Stop Messages: Text STOP to any message. You’ll be unsubscribed immediately (except for essential service communications required by law).

To Get Help: Text HELP or call us at 1 (866)-6 EARTHLYA

To Resume: Text START or re-opt-in through our website

Your Responsibility

Please provide accurate phone numbers. We can’t deliver messages if your contact info is wrong or if your device/carrier isn’t compatible.

Our Promise About Your Mobile Number

We will NEVER:

  • Sell your phone number to marketers
  • Share it with affiliates for promotions
  • Give it to third parties (except our texting service provider who helps deliver messages)

Who Sees Your Information

Within Our Care Team

Your information is shared with:

  • Licensed caregivers we assign to you
  • Our care coordinators and administrative staff
  • Healthcare professionals on your care team (with your authorization)

Everyone on our team is trained in privacy protection and bound by confidentiality requirements.

Outside Partners (Limited Purposes Only)

We may share information with:

  • Insurance Companies: For billing and coverage verification
  • Service Providers: Companies that help with website hosting, payment processing, and business operations
  • Your Healthcare Providers: Doctors, hospitals, therapists (only with your permission)

These partners are contractually required to protect your information and use it only for approved purposes.

When the Law Requires It

We may disclose information if:

  • Required by court order or subpoena
  • Requested by law enforcement
  • Necessary to prevent harm or illegal activity
  • Part of a business transaction (merger, sale, acquisition)

What We Never Do

We never sell your personal information to marketers, data brokers, or advertising companies.

How We Protect Your Data

Security Measures

We protect your information through:

  • Encryption: Data transmitted through secure SSL connections
  • Access Controls: Only authorized staff can view sensitive information
  • Secure Storage: Password-protected systems and locked physical files
  • Regular Training: Staff educated on privacy and security practices
  • Security Audits: Ongoing assessments to identify and fix vulnerabilities

Honest About Limits

While we implement strong protections, no internet transmission is 100% secure. We work hard to safeguard your data but cannot guarantee absolute security.

How Long We Keep Your Information

Website and Account Data

  • Comments and forum posts: Retained indefinitely
  • Account information: Kept while your account is active
  • Website logs: Maintained for security purposes
  • Marketing lists: Until you unsubscribe

Healthcare Records

Medical and care records are retained according to:

  • Maryland state requirements (minimum 7 years after last service)
  • HIPAA regulations
  • Medicare/Medicaid documentation rules
  • Our internal policies

We keep records as long as necessary to provide services, meet legal obligations, and resolve any disputes.

Your Rights and Choices

What You Can Do

Access Your Information: Request a copy of the data we have about you

Correct Inaccuracies: Update wrong or outdated information

Request Deletion: Ask us to delete your personal data (subject to legal retention requirements)

Limit Processing: Restrict how we use certain information

Opt Out of Marketing: Stop receiving promotional emails and texts

Withdraw Consent: Change your mind about data uses you previously agreed to

Data Portability: Get your data in a format you can transfer elsewhere

How to Exercise These Rights

Contact us at:

We’ll respond within 30 days. You won’t face any discrimination or reduced service quality for exercising your privacy rights.

Opting Out of Communications

Email

To unsubscribe from marketing emails:

You’ll still receive essential service-related emails (appointment confirmations, billing statements, care updates).

Text Messages

Text STOP to unsubscribe from any message thread. You’ll receive one final confirmation text.

Mail

Contact us using any method above to remove your address from mailing lists.

Processing Time: We honor opt-out requests within 10 business days.

External Websites and Social Media

Links on Our Site

Our website may link to healthcare resources, insurance portals, community organizations, and other helpful websites. These external sites have their own privacy policies that we don’t control. We’re not responsible for their content or practices.

When you click an external link, you’re leaving our site and our privacy protections no longer apply.

Social Media Features

We include social sharing buttons (Facebook Like, Twitter Share, etc.) on some pages. These features may:

  • Track which pages you visit on our site
  • Collect your IP address
  • Set cookies to function properly

Your interactions with social media features are governed by the privacy policies of those companies (Facebook, Twitter, Instagram, etc.).

Special Considerations for Minors

Our Commitment to Children’s Privacy

We strictly comply with the Children’s Online Privacy Protection Act (COPPA):

We do NOT:

  • Knowingly collect information from children under 13 without parental consent
  • Market our website or services to anyone under 16
  • Publish content created by minors
  • Target children with communications

For Pediatric Care Services: We provide home care for children ages 7-18, but only after obtaining proper parental or guardian authorization. Medical decisions and consent always come from parents/guardians, not minors.

If You’re a Parent: If you believe we’ve collected information from your child without proper consent, please contact us immediately at 1 (866)-6 EARTHLYA so we can delete it.

State-Specific Privacy Rights

Enhanced Rights in Certain States

If you live in California, Colorado, Connecticut, Utah, Virginia, Oregon, or Texas, you have additional privacy rights under state law.

These may include rights to:

  • Know what personal information we collect and why
  • Access and correct your information
  • Delete your personal data
  • Opt out of data sales (Note: We don’t sell data)
  • Opt out of targeted advertising
  • Limit use of sensitive information
  • Receive data in a portable format
  • Not be discriminated against for exercising these rights

California Residents – Additional Information

Do Not Sell My Personal Information:
We do not and will not sell your personal information to third parties. This policy applies to everyone, including California residents.

Age Restrictions:
We don’t target marketing to anyone under 16. We would require parental consent before selling any minor’s information (though we don’t sell information).

Shine the Light Law:
California residents can request details about how we share information with third parties for marketing purposes.

How to Exercise State Rights

Contact us at:

We may need to verify your identity before processing requests. We’ll respond within 45 days (up to 90 days for complex requests).

Email Marketing Compliance

We follow the federal CAN-SPAM Act for all commercial emails. This means:

Every marketing email includes:

  • Accurate sender information (no fake “From” addresses)
  • Clear subject lines that reflect the content
  • Our physical mailing address
  • An obvious way to unsubscribe

We promise to:

  • Identify marketing messages as advertisements
  • Process opt-out requests within 10 business days
  • Never use deceptive headers or misleading subject lines
  • Monitor compliance across all campaigns

Questions about our emails? Contact us at info@earthlyangelscare.com

International Visitors

Our services are designed for U.S. residents, but our website is accessible worldwide.

If you’re visiting from outside the U.S.:

  • Your data may be transferred to and processed in the United States
  • U.S. privacy laws may differ from your country’s regulations
  • Some countries offer stronger privacy protections than others
  • By using our site, you consent to U.S. processing

Data Protection:
Regardless of where your information is processed, we apply the protections described in this policy and comply with applicable U.S. healthcare privacy laws.

Updates to This Policy

How We Handle Changes

We may update this Privacy Policy to reflect:

  • New services or technologies
  • Changes in legal requirements
  • Improvements to our privacy practices
  • User feedback

When we make changes:

  • The “Last Updated” date at the top changes
  • Major changes may be announced via email or website notice
  • Continued use of our site means you accept the updated terms

Your responsibility: Check this policy periodically, especially before providing personal information.

Annual Policy Review

We review and refresh this Privacy Policy every year to ensure it remains accurate, complete, and compliant with current laws. The review date appears at the top of this document.

Legal Disclaimers

About Our Website Content

Please understand:

  • Website content is for general information only
  • We strive for accuracy but can’t guarantee everything is error-free
  • The site is provided “as is” without warranties
  • You use our website at your own discretion

We don’t guarantee:

  • Uninterrupted website availability
  • Complete freedom from technical errors
  • That the site is virus-free or completely secure
  • Accuracy or completeness of all content

Limitation of liability: We’re not liable for damages from website use, technical issues, or third-party content.

How to Reach Us

Questions or Concerns About Privacy?

We’re here to help. Contact us using any method below:

Earthly Angels Home Care LLC
7 N. Bernice Avenue
Baltimore, MD 21229 STE 4

Phone: 1 (866)-6 EARTHLYA
Email: info@earthlyangelscare.com
Website: www.earthlyangelshomecare.com

Office Hours: Monday – Friday, 9:00 AM – 5:00 PM
Care Services: Available 24/7, including weekends and holidays

Filing Privacy Complaints

If you believe we’ve violated your privacy rights:

Step 1: Contact us directly at 1 (866)-6 EARTHLYA or info@earthlyangelscare.com. We want to make things right.

Step 2: If unsatisfied with our response, you can file a complaint with:

U.S. Department of Health and Human Services
Office for Civil Rights
Website: www.hhs.gov/ocr/privacy/hipaa/complaints/
Phone: 1-800-368-1019

Your State Attorney General
Contact information available through your state government website

We will not retaliate against you for filing a complaint. Your care and services will not be affected.

Your Agreement

By using our website or contacting us for services, you acknowledge that you’ve read this Privacy Policy and agree to its terms. If you don’t agree, please don’t use our website or services.

Thank you for trusting Earthly Angels Home Care with your information and your care.

Last Reviewed: January 20, 2026