Introduction and Acceptance

Welcome to Earthly Angels Home Care LLC. By accessing or using our website (www.earthlyangelshomecare.com), contacting us for services, or engaging with our home care services, you agree to be bound by these Terms and Conditions (“Terms”).

Please read these Terms carefully before using our website or services.

If you do not agree to these Terms, you may not access or use our website or services. Your continued use of our website constitutes your acceptance of these Terms and any future modifications.

Our Contact Information:
Earthly Angels Home Care LLC
7 N. Bernice Avenue
Baltimore, MD 21229 STE 4
Phone: 1 (866)-6 EARTHLYA
Email: info@earthlyangelscare.com

1. Definitions

“We,” “us,” “our,” “Company” refers to Earthly Angels Home Care LLC

“You,” “your,” “user” refers to the person or entity accessing our website or services

“Website” refers to www.earthlyangelshomecare.com and all associated pages, content, and functionality

“Services” refers to home care services, skilled nursing, companion care, specialized care, and related services provided by Earthly Angels Home Care LLC

“Content” refers to all text, images, graphics, logos, videos, audio, software, and other materials on the website

2. Eligibility and Use of Website

Age Requirements

You must be at least 18 years old to use this website, register for an account, or request services. By using our website, you represent and warrant that you are at least 18 years of age.

For services provided to minors (ages 7-18), a parent or legal guardian must provide consent and accept these Terms on behalf of the minor.

Permitted Use

You may use our website for lawful purposes only, including:

  • Learning about our home care services
  • Requesting information or consultations
  • Scheduling appointments
  • Communicating with our care team
  • Accessing resources and educational content

Prohibited Use

You may NOT use our website to:

  • Violate any local, state, national, or international law
  • Infringe on intellectual property rights
  • Transmit viruses, malware, or harmful code
  • Attempt to gain unauthorized access to our systems
  • Collect information about other users
  • Impersonate any person or entity
  • Harass, threaten, or harm others
  • Post false, misleading, or fraudulent information
  • Interfere with the proper functioning of the website
  • Use automated systems (bots, scrapers) without permission

3. User Accounts and Registration

Creating an Account

To access certain features of our website, you may need to create an account. When you register, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your information
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized account use
  • Accept responsibility for all activities under your account

Account Security

You are responsible for maintaining the confidentiality of your account credentials. We are not liable for any loss or damage resulting from your failure to protect your login information.

Account Termination

We reserve the right to suspend or terminate your account at any time if:

  • You violate these Terms
  • You provide false or misleading information
  • Your account shows signs of fraudulent activity
  • We discontinue the service
  • Required by law

You may terminate your account at any time by contacting us at info@earthlyangelscare.com.

4. Intellectual Property Rights

Our Ownership

All content on this website, including but not limited to text, graphics, logos, images, videos, software, and design elements, is the property of Earthly Angels Home Care LLC or our licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.

Our trademarks include:

  • “Earthly Angels Home Care”
  • “Earthly Angels”
  • Our logo and brand elements
  • Service names and taglines

Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to:

  • Access and use the website for personal, non-commercial purposes
  • View and download content for personal reference
  • Print pages for your own use in connection with our services

Restrictions

You may NOT:

  • Modify, copy, distribute, or reproduce website content without written permission
  • Use our trademarks, logos, or brand elements without authorization
  • Create derivative works based on our content
  • Remove copyright or proprietary notices
  • Frame or mirror any portion of the website
  • Use our content for commercial purposes without a license

User-Generated Content

If you submit content to our website (comments, reviews, testimonials), you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, adapt, publish, and display such content for business purposes.

You represent and warrant that:

  • You own or have rights to any content you submit
  • Your content does not violate any third-party rights
  • Your content complies with these Terms

5. Services and Care Agreements

Nature of Services

These Terms govern your use of our website. Actual home care services are provided under separate service agreements that detail:

  • Specific services to be provided
  • Care schedules and rates
  • Payment terms
  • Cancellation policies
  • Liability and insurance provisions

No Medical Advice

Important: Information on this website is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always seek the advice of qualified healthcare professionals regarding medical conditions.

Service Availability

Services are available in specific geographic areas within Greater Baltimore. Service availability may vary based on:

  • Location
  • Type of care needed
  • Caregiver availability
  • Insurance coverage

We reserve the right to refuse service or discontinue services at our discretion for legitimate business or safety reasons.

Emergency Services

Our services are NOT intended for medical emergencies. If you are experiencing a medical emergency, call 911 immediately.

Our 24/7 support line (1-866-6 EARTHLYA) is for scheduling, care coordination, and non-emergency questions only.

6. Scheduling, Cancellation, and Refunds

Appointments and Consultations

  • Free consultations are subject to availability
  • We make reasonable efforts to accommodate scheduling requests
  • Appointment times are not guaranteed until confirmed
  • Changes to schedules should be made with reasonable notice

Cancellations

Specific cancellation policies are outlined in your service agreement. Generally:

  • Notice of cancellation should be provided as early as possible
  • Late cancellations may result in charges
  • Repeated cancellations may affect service availability

Payments and Refunds

  • Payment terms are specified in your service agreement
  • Refund policies vary by service type and circumstances
  • Disputes about charges should be directed to our billing department
  • We accept various payment methods as outlined in service agreements

7. Privacy and Data Protection

Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.

HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) is handled according to our Notice of HIPAA Privacy Practices, available upon request.

Electronic Communications

By using our services or providing your contact information, you consent to receive electronic communications from us, including:

  • Email correspondence
  • Text messages (if you opt in)
  • Website notifications
  • Service-related announcements

You may opt out of marketing communications as described in our Privacy Policy.

8. Disclaimers and Limitations of Liability

Website Disclaimers

THE WEBSITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

We disclaim all warranties, including but not limited to:

  • Implied warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy, reliability, or completeness of content
  • Uninterrupted or error-free operation
  • Freedom from viruses or harmful components

Service Disclaimers

While we strive to provide excellent care:

  • We do not guarantee specific outcomes or results
  • Individual results may vary
  • Care quality depends on various factors including client cooperation
  • We are not liable for actions or omissions of independent contractors (if applicable)

Third-Party Content

We are not responsible for:

  • Content, accuracy, or practices of third-party websites linked from our site
  • Third-party products or services mentioned on our website
  • Actions of third-party service providers
  • Information provided by users in comments or reviews

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

EARTHLY ANGELS HOME CARE LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

Direct Damages:

  • Loss of profits or revenue
  • Loss of data or information
  • Cost of substitute services
  • Business interruption

Indirect Damages:

  • Incidental damages
  • Consequential damages
  • Punitive damages
  • Special damages

Arising from:

  • Use or inability to use the website or services
  • Errors, omissions, or inaccuracies in content
  • Unauthorized access to your data
  • Third-party conduct or content
  • Any claim related to services (except as required by law)

Maximum Liability: In any case, our total liability shall not exceed the amount you paid us for services in the six months preceding the claim, or $100, whichever is greater.

Exceptions

Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages. In such jurisdictions, the above limitations may not apply to you, and our liability will be limited to the fullest extent permitted by law.

9. Indemnification

You agree to indemnify, defend, and hold harmless Earthly Angels Home Care LLC, its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from:

  • Your violation of these Terms
  • Your use of the website or services
  • Your violation of any law or rights of a third party
  • Content you submit or transmit through the website
  • Your negligence or willful misconduct
  • Disputes with other users

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

10. User Content and Conduct

Content Standards

Any content you submit to our website (comments, reviews, testimonials, forum posts) must:

  • Be accurate and truthful
  • Not violate any laws or regulations
  • Not infringe on intellectual property rights
  • Not contain harmful, offensive, or inappropriate material
  • Not include personal health information (PHI) of yourself or others
  • Not contain spam, advertising, or promotional content

Prohibited Content

You may not post content that:

  • Is false, misleading, or fraudulent
  • Is defamatory, libelous, or slanderous
  • Contains hate speech or promotes discrimination
  • Harasses, threatens, or intimidates others
  • Is obscene, pornographic, or sexually explicit
  • Promotes violence or illegal activity
  • Contains viruses, malware, or harmful code
  • Violates privacy rights
  • Infringes on copyrights or trademarks

Content Monitoring and Removal

We reserve the right, but have no obligation, to:

  • Monitor user-generated content
  • Remove content that violates these Terms
  • Edit or modify content for clarity or compliance
  • Suspend or ban users who violate content standards
  • Cooperate with law enforcement regarding illegal content

No Endorsement

We do not endorse, support, represent, or guarantee the accuracy of user-generated content. Views expressed by users are their own and do not reflect the views of Earthly Angels Home Care LLC.

11. Links to Third-Party Websites

Our website may contain links to third-party websites, resources, or services that are not owned or controlled by Earthly Angels Home Care LLC.

We are not responsible for:

  • Content, privacy policies, or practices of third-party sites
  • Accuracy or availability of external resources
  • Products or services offered by third parties
  • Damages arising from your use of third-party sites

Links do not imply:

  • Endorsement or approval of third-party sites
  • Affiliation with third parties
  • Responsibility for third-party actions

You access third-party websites at your own risk and should review their terms and conditions and privacy policies.

12. Termination

Our Right to Terminate

We may terminate or suspend your access to the website immediately, without prior notice or liability, for any reason, including:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Threatening or abusive behavior toward staff
  • Non-payment of services
  • At our discretion for legitimate business reasons

Effect of Termination

Upon termination:

  • Your right to use the website ceases immediately
  • We may delete your account and content
  • Provisions that should survive termination remain in effect
  • You remain liable for obligations incurred before termination

Survival

The following sections survive termination:

  • Intellectual Property Rights
  • Disclaimers and Limitations of Liability
  • Indemnification
  • Governing Law and Dispute Resolution
  • Any provisions that by their nature should survive

13. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Maryland and the United States, without regard to conflict of law principles.

Jurisdiction and Venue

You agree that any legal action or proceeding related to these Terms or your use of the website shall be brought exclusively in the state or federal courts located in Baltimore County, Maryland. You consent to the jurisdiction of these courts and waive any objection to venue.

Dispute Resolution Process

Step 1: Informal Resolution
Before filing any formal claim, you agree to contact us at info@earthlyangelscare.com to attempt to resolve the dispute informally. We will work in good faith to reach a mutually acceptable resolution.

Step 2: Mediation
If informal resolution fails, disputes may be submitted to mediation through a mutually agreed-upon mediator in Baltimore, Maryland. The costs of mediation shall be shared equally unless otherwise agreed.

Step 3: Arbitration or Litigation
If mediation is unsuccessful, disputes may proceed to binding arbitration or litigation as appropriate under Maryland law.

Class Action Waiver

You agree to bring claims against us only in your individual capacity and not as a plaintiff or class member in any class or representative action. Class arbitrations and class actions are not permitted.

Exceptions

The following disputes are not subject to the above procedures and may be brought in court:

  • Claims related to intellectual property infringement
  • Claims for injunctive relief to prevent irreparable harm
  • Small claims court actions within jurisdictional limits

Time Limitation on Claims

You must bring any claim related to these Terms or our services within one (1) year from the date the claim arises, or the claim is permanently barred.

14. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any service agreements you enter into with us, constitute the entire agreement between you and Earthly Angels Home Care LLC regarding use of our website and services.

Amendments and Modifications

We reserve the right to modify these Terms at any time. Changes will be effective when posted on this page with an updated “Last Updated” date. Material changes may be announced via email or website notice.

Your continued use of the website after changes constitutes acceptance of the modified Terms. If you do not agree to changes, you must stop using the website.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. Invalid provisions shall be modified to the minimum extent necessary to make them valid and enforceable.

Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. No waiver shall be deemed a continuing waiver unless expressly stated in writing.

Assignment

You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent. We may assign these Terms at any time without notice, including in connection with a merger, acquisition, or sale of assets.

No Agency Relationship

These Terms do not create any agency, partnership, joint venture, employment, or franchise relationship between you and Earthly Angels Home Care LLC.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

  • Natural disasters (hurricanes, floods, earthquakes)
  • Pandemics or public health emergencies
  • War, terrorism, or civil unrest
  • Government actions or regulations
  • Utility failures or telecommunications outages
  • Labor disputes or strikes

Notices

To You: We may provide notices to you via:

  • Email to the address associated with your account
  • Posting on the website
  • Mail to your address on file

To Us: Notices to Earthly Angels Home Care LLC must be sent to:

Notices are deemed received when sent (for email) or when delivered (for mail).

Headings

Section headings in these Terms are for convenience only and do not affect interpretation of the Terms.

Language

These Terms are written and executed in English. Any translations are provided for convenience only. In case of discrepancies, the English version prevails.

15. Accessibility

We are committed to making our website accessible to people with disabilities. If you experience difficulty accessing any part of our website or services, please contact us at info@earthlyangelscare.com or 1 (866)-6 EARTHLYA, and we will work with you to provide the information or services you need through an alternative communication method.

16. Feedback and Suggestions

We welcome your feedback, comments, and suggestions about our website and services. Any feedback you provide:

  • May be used by us without obligation or compensation to you
  • Becomes our property
  • May be shared, published, or used for any purpose
  • Does not create a confidential relationship

17. Contact Information

If you have questions, concerns, or disputes regarding these Terms, please contact us:

Earthly Angels Home Care LLC
7 N. Bernice Avenue
Baltimore, MD 21229 STE 4

Phone: 1 (866)-6 EARTHLYA
Email: info@earthlyangelscare.com
Website: www.earthlyangelshomecare.com

Office Hours: Monday – Friday, 9:00 AM – 5:00 PM
Care Services: Available 24/7, including weekends and holidays

Acknowledgment

BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT:

  1. You have read and understood these Terms and Conditions
  2. You agree to be bound by these Terms
  3. You are at least 18 years old or have parental/guardian consent
  4. You have the authority to enter into this agreement
  5. You will comply with all applicable laws and regulations

Last Updated: January 20, 2026